Privacy Policy


· recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.

·     This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by and its subsidiaries and affiliates.

·     This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquire about any product(s) or service(s) made available by through any of’s customer interface channels including its website and  offline channels including Associates, Call centers and Offices (collectively referred herein as "Sales Channels").

·     For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean For the purpose of this Privacy Policy, Website means the website(s) and mobile site(s).

·     By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.

·     This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of’s business partners, advertisers, sponsors or other sites to which provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom you interact.

·     This Privacy Policy is an integral part of your User Agreement with



·     Please note that the data shared with shall be primarily processed in India and such other jurisdictions where a third party engaged by may process the data on its behalf. By agreeing to this policy, you are providing with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

·     If you have any concerns in the processing of your data and wish to withdraw your consent, you may do so by writing to the following email id:

·     However, if such processing of data is essential for us to be able to provide a service(s) to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you make a booking (flight/hotel/other services), then certain personal information of yours like contact details, gender, dietary preferences, choice of room, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors, and they may further process this information for making suitable arrangements for you during your trip.

·     A withdrawal of consent by you for us to process your information may severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.



·     The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

·     "Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

o   Information which you provide including but not limited to information about your personal identity such as name, gender, marital status, age, contact details such as your email address, postal addresses, Vaccination status proof (as may be required from time to time) frequent flyer number, telephone (mobile or otherwise) and fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income, billing information,  payment history, etc. (as shared by you).

o   Other information: We may also collect some other information and documents including but not limited to:

§  Your usernames, email addresses and other security-related information used by you in relation to our Services.

§  Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.

§  Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.

§  Information pertaining to any other traveler(s) for whom you make a booking through your account. In such case, you agree and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

§  You agree that for availing certain services, such as VISA, copies of your passport, bank statements, filled in application forms, photographs and any other information which may be required by the respective Embassy to process your visa application shall be provided.

§  For international bookings, Users, in compliance with the Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to provide details such as their PAN or Passport details or any such information required by the Service Provider.

§  In case you opt for contactless check-in at Hotels, then your government identifications like Aadhar, Driving License, Election Card etc may have to be produced.  Self-declaration and any other information like date of birth, destination/travel and place of residence that may be required by the concerned Hotel to honor your hotel booking.

·     Such information and documents shall be strictly used for the aforesaid specified and lawful purpose only. User further understands that we may share this information/documents with the end service provider or any other third party for provision and facilitation of the desired booking.  In case a User does not wish to provide this information or opts for deletion of the information already provided, may not be able to process the desired booking request.


4    HOW WE USE YOUR PERSONAL INFORMATION  - for several reasons including but not limited to:

·       While making a booking and payment processing, including transaction through 3rd party payment gateways : we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc as shared and allowed to be stored by you.

·       Travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

·       confirm your reservations with respective service providers;

·       keep you informed of the transaction status, send booking confirmations or verification message (s) either via SMS or WhatsApp or  Email or any other form; send any updates or changes to your booking(s); allow our customer service to contact you, if necessary

·       request for reviews of products or services or any other improvements;

·       Validate/authenticate your account and to prevent any misuse or abuse.

·       As a User, you may occasionally receive updates from us about fares, special offers, new travel services, hotel reservations, holiday packages, etc. 

·       From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested.



· will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.

·     Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.



o   Cookies

§ uses cookies similar to that of any other reputable online companies to personalize your experience on the Website.

§  Such cookies are required to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.

§  No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.

o   Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. supports your right to block any unwanted internet activity, especially that of unscrupulous websites. However, blocking cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website.

o   Automatic Logging of  Session Data:

§  Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on.  It also helps us diagnose problems with our servers and enabling us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.



o   Service Providers and suppliers:

§  Your information shall be shared with the end service providers like airlines, hotels, bus, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.

§ does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business/alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

o   Companies in the Same Group, Business Partners & Third-Party Vendors:

§  In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.  This will enable us to provide you with information about various products and services, both leisure and travel-related, which might interest you; or help us address your questions and requests in relation to your bookings.

§  Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.

§ may share your Personal Information to third party that may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.

§  We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners.

o   Disclosure of Information

§  In addition to the circumstances described above, may disclose User's Personal Information if required to do so:

§  by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;

§  to conduct our business;

§  for regulatory, internal compliance and audit exercise(s)

§  to secure our systems; or

§  to enforce or protect our rights or properties or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

§  Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.



o provides an option to its users to post their experiences by way of reviews, ratings, general poll questions. Customers also have an option of posting questions with reference to a service offered by  We may also hire a third party to contact you and gather feedback about your recent booking with Though the participation in the feedback process is purely optional, you may still receive emails, notifications (SMS, WhatsApp, etc) for you to share your review(s).  The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.

o   The User Generated Content that collects may be of the following kinds:

o   Review and Ratings, Question and Answers, Crowd Source Data Collection (poll questions), Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

·     How Can You Opt-Out Of Receiving Our Promotional E-Mails?

If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.



All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption, which is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.



You may withdraw your consent to submit any or all Personal Information or decline to provide any permission on our Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to



You may access your Personal Information from your user account with You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to



You must be at least 18 years of age to transact directly with and also to consent to the processing of your personal data.



·       We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary on our website.

·       You may always submit concerns regarding this Privacy Policy via email to us at shall endeavor to respond to all reasonable concerns and inquires.