Travelvava.com recognizes the importance of privacy of its users
and also of maintaining confidentiality of the information provided by its
users as a responsible data controller and data processor.
securing user's Personal Information (defined hereunder) by Travelvava.com and
its subsidiaries and affiliates.
purchases, intends to purchase, or inquire about any product(s) or service(s)
made available by Travelvava.com through any of Travelvava.com’s customer
interface channels including its website and offline channels including Associates, Call
centers and Offices (collectively referred herein as "Sales
requires "you" or "your" shall mean User and the term
"we", "us", "our" shall mean Travelvava.com. For
By using or accessing the Website or other Sales Channels, the
our Website or other Sales Channels.
sites and mobile apps of third parties, even if their websites/products are
linked to our Website. User should take note that information and privacy
practices of Travelvava.com’s business partners, advertisers, sponsors or other
sites to which Travelvava.com provides hyperlink(s), may be materially
review the privacy statements and policies of any such third parties with whom you
OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA
Please note that the data shared with Travelvava.com shall be
primarily processed in India and such other jurisdictions where a third party
engaged by Travelvava.com may process the data on its behalf. By agreeing to
this policy, you are providing Travelvava.com with your explicit consent to
process your personal information for the purpose(s) defined in this policy.
The data protection regulations in India or such other jurisdictions mentioned
above may differ from those of your country of residence.
If you have any concerns in the processing of your data and wish
to withdraw your consent, you may do so by writing to the following email id: firstname.lastname@example.org
However, if such processing of data is essential for us to be able
to provide a service(s) to you, then we may not be able to serve or confirm
your bookings after your withdrawal of consent. For instance, if you make a
booking (flight/hotel/other services), then certain personal information of
yours like contact details, gender, dietary preferences, choice of room, any
medical condition which may require specific attention or facility etc. may
have to be shared by us with our vendors, and they may further process this
information for making suitable arrangements for you during your trip.
A withdrawal of consent by you for us to process your
information may severely inhibit our ability to serve you properly and in such
case, we may have to refuse the booking altogether, or unreasonably restrict us
to service your booking (if a booking is already made) which may further affect
your trip or may compel us to cancel your booking.
3 TYPE OF INFORMATION
WE COLLECT & ITS LEGAL BASIS
The information as detailed below is collected for us to be able
to provide the services chosen by you and also to fulfill our legal obligations
as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared
by the User and collected by us for the following purposes:
Information which you provide including but not limited to
information about your personal identity such as name, gender, marital status,
age, contact details such as your email address, postal addresses, Vaccination
status proof (as may be required from time to time) frequent flyer number,
telephone (mobile or otherwise) and fax numbers. The information may also
include information such as your banking details (including credit/debit card)
and any other information relating to your income, billing information, payment history, etc. (as shared by you).
Other information: We may also collect some other information and documents
including but not limited to:
Your usernames, email addresses and other security-related
information used by you in relation to our Services.
Data either created by you or by a third party and which you
wish to store on our servers such as image files, documents etc.
Data available in public domain or received from any third party
including social media channels, including but not limited to personal or
non-personal information from your linked social media channels (like name,
email address, friend list, profile pictures or any other information that is
permitted to be received as per your account settings) as a part of your
Information pertaining to any other traveler(s) for whom you
make a booking through your Travelvava.com account. In such case, you agree and
represent that each of the other traveler(s) for whom a booking has been made,
has agreed to have the information shared by you disclosed to us and further be
shared by us with the concerned service provider(s).
You agree that for availing certain services, such as VISA,
copies of your passport, bank statements, filled in application forms,
photographs and any other information which may be required by the respective Embassy
to process your visa application shall be provided.
For international bookings, Users, in compliance with the
Liberalized Remittance Scheme(LRS) of RBI or any other law may be required to
provide details such as their PAN or Passport details or any such information
required by the Service Provider.
In case you opt for contactless check-in at Hotels, then your
government identifications like Aadhar, Driving License, Election Card etc may
have to be produced. Self-declaration
and any other information like date of birth, destination/travel and place of
residence that may be required by the concerned Hotel to honor your hotel
Such information and documents shall be strictly used for the
aforesaid specified and lawful purpose only. User further understands that we may
share this information/documents with the end service provider or any other
third party for provision and facilitation of the desired booking. In case a User does not wish to provide this
information or opts for deletion of the information already provided, Travelvava.com
may not be able to process the desired booking request.
4 HOW WE
USE YOUR PERSONAL INFORMATION - for
several reasons including but not limited to:
While making a booking and payment
processing, including transaction through 3rd party payment gateways
: we may use Personal
Information including, payment details which include cardholder name,
credit/debit card number (in encrypted form) with expiration date, banking
details, wallet details etc as shared and allowed to be stored by you.
Travelers list as available in or linked with your account. This
information is presented to the User at the time of making a booking to enable
you to complete your bookings expeditiously.
confirm your reservations with respective service providers;
keep you informed of the transaction status, send booking
confirmations or verification message (s) either via SMS or WhatsApp or Email or any other form; send any updates or
changes to your booking(s); allow our customer service to contact you, if
request for reviews of products or services or any other
Validate/authenticate your account and to prevent any misuse or
As a Travelvava.com User, you may occasionally receive updates
from us about fares, special offers, new travel services, hotel reservations,
holiday packages, etc.
From time to time we may add or enhance services available on
the Website. To the extent these services are provided, and used by you, we
will use the Personal Information you provide to facilitate the service(s) requested.
LONG WE KEEP YOUR PERSONAL INFORMATION?
Travelvava.com will retain your Personal Information on its
servers for as long as is reasonably necessary for the purposes listed in this
policy. In some circumstances we may retain your Personal Information for
longer periods of time, for instance where we are required to do so in
accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it
is either securely deleted or stored in a way which means it will no longer be
used by the business.
6 COOKIES AND SESSION DATA
reputable online companies to personalize your experience on the Website.
Such cookies are required to display any advertisement(s) to you
while you are on the Website or to send you offers (or similar emails –
provided you have not opted out of receiving such emails) focusing on
destinations which may be of your interest.
No Personal Information is collected during this process. The
information so collected during this process, is anonymous, and does not link
online actions to a User.
Most web browsers automatically accept cookies. Of course, by
changing the options on your web browser or using certain software programs,
you can control how and whether cookies will be accepted by your browser. Travelvava.com
supports your right to block any unwanted internet activity, especially that of
unscrupulous websites. However, blocking Travelvava.com cookies may disable
certain features on the Website, and may hinder an otherwise seamless
experience to purchase or use certain services available on the Website.
Automatic Logging of Session Data:
Each time you access the Website your session data gets logged.
Session data may consist of various aspects like the IP address, operating
system and type of browser software being used and the activities conducted by
the User while on the Website. We collect session data because it helps us
analyze User’s choices, browsing pattern including the frequency of visits and
duration for which a User is logged on. It
also helps us diagnose problems with our servers and enabling us better
administer our systems. The aforesaid information cannot identify any User
personally. However, it may be possible to determine a User's Internet Service
Provider (ISP), and the approximate geographic location of User's point of
connectivity through the above session data.
WHOM YOUR PERSONAL INFORMATION
Service Providers and suppliers:
Your information shall be shared with the end service providers
like airlines, hotels, bus, cab rental, railways or any other suppliers who are
responsible for fulfilling your booking. You may note that while making a
booking with Travelvava.com you authorize us to share your information with the
said service providers and suppliers. It is pertinent to note that Travelvava.com
does not authorize the end service provider to use your information for any
other purpose(s) except as may be for fulfilling their part of service.
However, how the said service providers/suppliers use the information shared
with them is beyond the purview and control of Travelvava.com as they process
Personal Information as independent data controllers, and hence we cannot be
made accountable for the same. You are therefore advised to review the privacy
policies of the respective service provider or supplier whose services you
choose to avail.
Travelvava.com does not sell or rent individual customer names
or other Personal Information of Users to third parties except sharing of such
information with our business/alliance partners or vendors who are engaged by
us for providing various referral services and for sharing promotional and
other benefits to our customers from time to time basis their booking history
Companies in the Same
Group, Business Partners & Third-Party Vendors:
In the interests of improving personalization and service
efficiency, we may, under controlled and secure circumstances, share your
Personal Information with our affiliate or associate entities. This will enable us to provide you with
information about various products and services, both leisure and
travel-related, which might interest you; or help us address your questions and
requests in relation to your bookings.
Examples of such partners are entities offering co-branded
credit cards, travel insurance, insurance cover against loss of wallet, banking
cards or similar sensitive information etc. If you choose to avail any such
services offered by our business partners, the services so availed will be
Travelvava.com may share your Personal Information to third
party that Travelvava.com may engage to perform certain tasks on its behalf,
including but not limited to payment processing, data hosting, and data
We may provide anonymous statistical information based on this
data to suppliers, advertisers, affiliates and other current and potential
Disclosure of Information
In addition to the circumstances described above, Travelvava.com
may disclose User's Personal Information if required to do so:
by law, required by any enforcement authority for investigation,
by court order or in reference to any legal process;
to conduct our business;
for regulatory, internal compliance and audit exercise(s)
to secure our systems; or
to enforce or protect our rights or properties or any or all of
its affiliates, associates, employees, directors or officers or when we have
reason to believe that disclosing Personal Information of User(s) is necessary to
identify, contact or bring legal action against someone who may be causing
interference with our rights or properties, whether intentionally or otherwise,
or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your
knowledge. In that case, we shall not be liable to you or any third party for
any damages howsoever arising from such disclosure and storage.
8 USER GENERATED CONTENT
Travelvava.com provides an option to its users to post their
experiences by way of reviews, ratings, general poll questions. Customers also
have an option of posting questions with reference to a service offered by Travelvava.com.
We may also hire a third party to
contact you and gather feedback about your recent booking with Travelvava.com.
Though the participation in the feedback process is purely optional, you may
still receive emails, notifications (SMS, WhatsApp, etc) for you to share your
review(s). The reviews may be written or
in a video format. The reviews written or posted may also be visible on other
travel or travel related platforms.
The User Generated Content that Travelvava.com collects may be
of the following kinds:
Review and Ratings, Question and Answers, Crowd Source Data
Collection (poll questions), Each User who posts review or ratings, Q&A,
photographs shall have a profile, which other Users will be able to access.
Other Users may be able to view the number of trips, reviews written, questions
asked and answered and photographs posted.
How Can You Opt-Out Of Receiving Our Promotional E-Mails?
If you wish not to
receive them, please click on the "unsubscribe" link or follow the
instructions in each e-mail message.
9 HOW WE PROTECT YOUR PERSONAL INFORMATION?
All payments on the
Website are secured. This means all Personal Information you provide is
transmitted using TLS (Transport Layer Security) encryption, which is a proven
coding system that lets your browser automatically encrypt, or scramble, data
before you send it to us. Website has stringent security measures in place to
protect the loss, misuse, and alteration of the information under our control.
Whenever you change or access your account information, we offer the use of a
secure server. Once your information is in our possession we adhere to strict
security guidelines, protecting it against unauthorized access.
10 WITHDRAWAL OF CONSENT
You may withdraw your
consent to submit any or all Personal Information or decline to provide any
permission on our Website as covered above at any time. In case, you choose to
do so then your access to the Website may be limited, or we might not be able to
provide the services to you. You may withdraw your consent by sending an email
11 YOUR RIGHTS ON YOUR
You may access your Personal Information from your user account
with Travelvava.com. You may also correct your personal information or delete
such information (except some mandatory fields) from your user account
directly. If you don’t have such a user account, then you write to email@example.com
12 ELIGIBILITY TO
TRANSACT WITH TRAVELVAVA.COM
You must be at least 18
years of age to transact directly with Travelvava.com and also to consent to
the processing of your personal data.
time to suit various legal, business and customer requirement. We will duly
notify the users as may be necessary on our website.
email to us at firstname.lastname@example.org. Travelvava.com
shall endeavor to respond to all reasonable concerns and inquires.