All cancellations made directly with the Airline need to be intimated to travelvava by Email or Phone in order to initiate the refunds process
Processing times for cancellation and refund requests vary.
Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests
The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.
In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request.
The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.
Same rule is for both tour packages and Hotel bookings.